At ShipSqueeze, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information that we receive through our tracking and analytics platform at shipsqueeze.com.
By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand our practices.
Information we collect
Personal information
When you create an account or use our services, we collect:
- Account Information: Name, email address, phone number, and company details
- Payment Information: Billing details and payment method information (processed securely through third-party providers)
- Profile Data: Account preferences, notification settings, and profile customizations
- Communication Data: Records of your correspondence with our support team
Usage data
We automatically collect information about how you use our platform:
- Device Information: IP address, browser type, operating system, and device identifiers
- Analytics Data: Pages visited, features used, time spent on platform, and interaction patterns
- Tracking Data: Information collected through our tracking links and visitor analytics tools
- Log Data: Server logs, error reports, and technical diagnostics
Visitor tracking data
As a tracking platform, we collect information about visitors who click on your tracking links:
- Referral Information: Source URLs, campaign parameters, and referral paths
- Location Data: Approximate geographic location based on IP address
- Visit Metadata: Timestamps, session duration, and interaction metrics
- Device Characteristics: Browser, OS, screen resolution, and device type
How we use your information
We use the information we collect for the following purposes:
- Service Delivery: Provide and maintain our tracking and analytics services
- Account Management: Create and manage your account, process payments, and provide support
- Analytics & Insights: Generate tracking reports, visitor analytics, and performance metrics
- Platform Improvement: Analyze usage patterns to improve features and user experience
- Communication: Send service updates, security alerts, and account notifications
- Security & Fraud Prevention: Protect against unauthorized access and malicious activities
- Compliance: Meet legal obligations and enforce our terms of service
- Marketing: Send promotional content (with your consent, opt-out available anytime)
Data security & protection
We implement industry-standard security measures to protect your personal information:
- Encryption: All data transmission is encrypted using SSL/TLS protocols
- Secure Storage: Data is stored in secure, access-controlled databases
- Access Controls: Strict authentication and authorization mechanisms limit data access
- Regular Audits: We conduct periodic security assessments and vulnerability scans
- Employee Training: Our team is trained on data protection best practices
- Incident Response: We maintain procedures for detecting and responding to security incidents
Important: While we implement robust security measures, no system is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
Third-party services
We work with trusted third-party service providers to operate our platform:
- Hosting & Infrastructure: Secure cloud hosting and database services
- Payment Processing: PCI-compliant payment gateways for secure transactions
- Email Services: Transactional and marketing email delivery
- Analytics Tools: Platform usage and performance monitoring
- Advertising Measurement: Google Ads. When you create an account or send us a form, we send Google a one-way SHA-256 hash of your e-mail address (never the address itself) together with the conversion, so Google can tell us which ads led to sign-ups (Google calls this enhanced conversions). Google processes this data under its own privacy policy: https://policies.google.com/privacy.
- Customer Support: Help desk and ticketing systems
These providers have access only to the information necessary to perform their services and are obligated to protect your data in accordance with applicable privacy laws. We do not sell your personal information to third parties.
Your privacy rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we use your personal information
- Objection: Object to processing of your data for certain purposes
- Withdraw Consent: Revoke consent for marketing communications at any time
To exercise any of these rights, please contact us via our contact form. We will respond to your request within 30 days.
Data retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Active Accounts: Data is retained while your account is active
- Inactive Accounts: Data may be retained for up to 2 years after last activity
- Tracking Data: Visitor analytics data is retained for up to 3 years for reporting purposes
- Legal Requirements: Some data may be retained longer to comply with legal obligations
- Backups: Archived data in backups is automatically deleted after 90 days
When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.
International data transfers
Your information may be transferred to and processed in countries other than your own. We ensure that:
- Data transfers comply with applicable data protection laws (GDPR, CCPA, etc.)
- Appropriate safeguards are in place, including standard contractual clauses
- Third-party processors maintain equivalent data protection standards
- Cross-border transfers are limited to what is necessary for service delivery
By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:
- We will update the "Last Updated" date at the top of this policy
- We will notify you through a prominent notice on our platform
- For material changes, we may require you to review and accept the updated policy
- Your continued use of our services after changes constitutes acceptance
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via our contact form:
We aim to respond to all privacy-related inquiries within 3 business days.