--- title: "Terms and Conditions - ShipSqueeze" description: "Read the terms and conditions for using ShipSqueeze's tracking and analytics platform. Understand your rights and obligations when using our services." url: "https://shipsqueeze.com/terms/" --- # Terms and conditions Please read these terms carefully before using ShipSqueeze's tracking and analytics platform. Last updated: January 2025 These Terms and Conditions ("Terms") govern your access to and use of ShipSqueeze's tracking and analytics platform, including our website at **shipsqueeze.com**, services, applications, and any related features (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services. These Terms constitute a legally binding agreement between you and ShipSqueeze. ## Acceptance of Terms By creating an account, accessing, or using the Services, you represent and warrant that: - You are at least 18 years old and have the legal capacity to enter into binding contracts - You have read, understood, and agree to be bound by these Terms - You will comply with all applicable laws and regulations in your use of the Services - All information you provide is accurate, current, and complete - If registering on behalf of an organization, you have authority to bind that entity to these Terms **Important:** Your continued use of the Services constitutes acceptance of any updates or modifications to these Terms. We recommend reviewing these Terms periodically. ## Services description ShipSqueeze provides a comprehensive tracking and analytics platform that enables users to: - **Tracking Links:** Create and manage unique tracking URLs to monitor visitor engagement - **Analytics Dashboard:** Access real-time visitor analytics, metrics, and performance insights - **API Access:** Integrate tracking capabilities into your own applications via our API - **Visitor Insights:** Collect and analyze visitor behavior, location, and device information - **Reporting Tools:** Generate comprehensive reports on traffic sources and campaign performance - **Multi-Campaign Management:** Organize and track multiple marketing campaigns simultaneously We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of the Services. ## Account registration & security ### Account creation To access certain features, you must create an account by providing: - Valid email address - Secure password meeting our requirements - Accurate profile information (name, company details if applicable) - Payment information for paid plans ### Account security You are responsible for: - Maintaining the confidentiality of your account credentials - All activities that occur under your account - Notifying us immediately of any unauthorized access or security breach - Using a strong, unique password not shared with other services - Logging out after each session when using shared devices ### Account restrictions You may not: - Share your account credentials with others - Create multiple accounts to circumvent restrictions - Use another person's account without authorization - Transfer your account to another party without our consent - Impersonate others or provide false information **Note:** We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity. ## Fees & payment terms ### Subscription plans ShipSqueeze offers various subscription plans with different features and usage limits. Plan details, pricing, and features are available on our pricing page. ### Payment obligations - **Billing:** Fees are charged in advance on a monthly or annual basis - **Auto-Renewal:** Subscriptions automatically renew unless cancelled - **Payment Methods:** We accept major credit cards and other payment methods as listed - **Currency:** All fees are quoted in USD unless otherwise stated - **Late Payment:** Overdue accounts may result in service suspension ### Refund policy We offer a 14-day money-back guarantee for new subscribers. Refund requests must be submitted within 14 days of the initial purchase. After this period: - Monthly subscriptions: No refunds for partial months - Annual subscriptions: Pro-rated refunds may be available at our discretion - Usage-based fees: Non-refundable once services are rendered ### Price changes We reserve the right to modify our pricing at any time. Price changes will be communicated at least 30 days in advance and will take effect on your next billing cycle. Continued use of the Services after a price change constitutes acceptance of the new pricing. **Tax Notice:** Prices do not include applicable taxes. You are responsible for all sales, use, and other taxes associated with your subscription. ## Acceptable Use Policy You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not: ### Prohibited activities - Use the Services for illegal activities or to promote illegal content - Violate intellectual property rights of others - Transmit malware, viruses, or harmful code - Attempt to gain unauthorized access to our systems or user accounts - Scrape, harvest, or collect user data without consent - Interfere with or disrupt the Services or servers - Send spam, unsolicited messages, or engage in phishing - Use the Services to harass, abuse, or harm others - Circumvent usage limits or access restrictions - Reverse engineer or decompile any part of the Services ### Content standards Any content you track or links you create must not contain or promote: - Illegal activities, violence, or hate speech - Adult content, gambling, or regulated substances (where prohibited) - Fraudulent schemes, scams, or pyramid schemes - Misleading or deceptive marketing practices - Violation of privacy rights or unauthorized data collection **Enforcement:** Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund. We reserve the right to investigate violations and cooperate with law enforcement. ## Intellectual property rights ### Our rights All intellectual property rights in the Services, including but not limited to software, design, text, graphics, logos, and trademarks, are owned by ShipSqueeze or our licensors. These Terms do not grant you any rights to: - Use our trademarks, logos, or branding without written permission - Copy, modify, or create derivative works of the Services - Sell, rent, lease, or sublicense access to the Services - Remove or alter any proprietary notices or labels ### Your content You retain ownership of any content you submit, post, or display through the Services ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to: - Use, reproduce, and store your User Content to provide the Services - Create tracking links and collect analytics on your behalf - Display aggregated, anonymized statistics (no personal data shared) - Make backups and ensure service reliability ### DMCA policy We respect intellectual property rights. If you believe your copyrighted work has been infringed, please contact us via our contact form with: - Description of the copyrighted work - Location of the infringing material - Your contact information - Statement of good faith belief - Electronic or physical signature ## Data collection & privacy Our collection, use, and protection of your personal information is governed by our [Privacy Policy](https://shipsqueeze.com/privacy/), which is incorporated into these Terms by reference. ### Your responsibilities When using our tracking services, you are responsible for: - Complying with data protection laws (GDPR, CCPA, etc.) in your jurisdiction - Obtaining necessary consents from visitors you track - Providing appropriate privacy notices on your websites - Not collecting sensitive personal data without proper authorization - Honoring data subject rights (access, deletion, portability) ### Data ownership You own all data you input and tracking data collected through your links. We process this data as your service provider. Upon account termination, you may export your data, and we will delete it according to our retention policies. **Important:** You are solely responsible for ensuring your use of our tracking services complies with applicable privacy laws. We provide tools, but you control what data is collected. ## Warranties & disclaimers ### Service availability While we strive to maintain 99.9% uptime, the Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. We do not guarantee that: - The Services will be uninterrupted, secure, or error-free - Results obtained from the Services will be accurate or reliable - Quality of the Services will meet your expectations - Defects will be corrected within a specific timeframe ### Disclaimer of warranties TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING: - MERCHANTABILITY - FITNESS FOR A PARTICULAR PURPOSE - NON-INFRINGEMENT - TITLE - QUIET ENJOYMENT - ACCURACY OF DATA - PRESENCE OF ERRORS ### Third-party services Our Services may integrate with or link to third-party services. We are not responsible for the availability, accuracy, or content of such third-party services. Your use of third-party services is governed by their terms. **Notice:** Some jurisdictions do not allow exclusion of implied warranties. If this applies to you, some exclusions may not apply. ## Limitation of liability **TO THE MAXIMUM EXTENT PERMITTED BY LAW:** ShipSqueeze, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY: - INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES - LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES - SERVICE INTERRUPTIONS OR SECURITY BREACHES - UNAUTHORIZED ACCESS TO YOUR ACCOUNT - ERRORS, INACCURACIES, OR OMISSIONS IN CONTENT - DAMAGES ARISING FROM USE OR INABILITY TO USE THE SERVICES Whether based on warranty, contract, tort, or any other legal theory, even if advised of the possibility of such damages. ### Maximum liability cap Our total liability to you for all claims arising from or relating to the Services shall not exceed the greater of: (a) the amount you paid us in the 12 months preceding the claim, or (b) $100 USD. ### Indemnification You agree to indemnify, defend, and hold harmless ShipSqueeze and its affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from: - Your use or misuse of the Services - Violation of these Terms or applicable laws - Infringement of third-party rights - Your User Content or tracking activities - Breach of your representations and warranties ## Termination ### Your right to terminate You may terminate your account at any time by: - Cancelling your subscription through account settings - Contacting our support team via our contact form Upon termination, you will have access to the Services until the end of your current billing period. No refunds will be provided for the remaining subscription term (except as stated in our refund policy). ### Our right to terminate We may suspend or terminate your account immediately, without prior notice, if: - You violate these Terms or our Acceptable Use Policy - Your account shows fraudulent or suspicious activity - You fail to pay fees when due - We are required to do so by law - Continuing the relationship creates risk or liability for us ### Effect of termination Upon termination: - Your right to access and use the Services immediately ceases - All tracking links and analytics will become unavailable - We may delete your account data after 30 days (export your data beforehand) - Outstanding fees remain payable - Provisions that by their nature should survive will continue (e.g., liability limitations, indemnification) ## Modifications to Terms We reserve the right to modify these Terms at any time. When we make changes: - We will update the "Last Updated" date at the top of this page - For material changes, we will notify you via email or prominent notice on our platform - Changes become effective 30 days after notification (or immediately for legal reasons) - Your continued use after changes indicates acceptance If you do not agree with modified Terms, you must stop using the Services and cancel your account. We recommend reviewing these Terms periodically to stay informed of updates. **Version History:** Previous versions of these Terms are available upon request. Contact us if you need to review a prior version. ## Governing law & disputes ### Applicable law These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. You consent to the exclusive jurisdiction and venue of courts located in [Your Jurisdiction] for all disputes arising from or relating to these Terms or the Services. ### Dispute resolution Before filing a claim, you agree to try to resolve disputes informally by contacting us via our contact form. We will attempt to resolve the dispute through good-faith negotiation within 60 days. ### Class action waiver To the extent permitted by law, you agree that any dispute will be resolved on an individual basis. You waive any right to pursue disputes on a class action, consolidated, or representative basis. ### Miscellaneous - **Entire Agreement:** These Terms constitute the entire agreement between you and ShipSqueeze - **Severability:** If any provision is unenforceable, the remaining provisions remain in effect - **Waiver:** Failure to enforce any provision does not waive our right to do so later - **Assignment:** You may not assign these Terms; we may assign to affiliates or successors - **Force Majeure:** We are not liable for delays caused by circumstances beyond our control ## Questions about these Terms? If you have questions, concerns, or need clarification about these Terms and Conditions, please contact us via our contact form: [Contact us](https://shipsqueeze.com/contact/) We typically respond to all inquiries within 1-2 business days.